Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

We strive to process all orders in a timely manner. Most orders will be shipped or delivered within eight to twenty-four hours from the time the order is placed – minus backorders, if any, upon approved credit or verification of payment. Shipping costs will vary depending on what you are ordering, how many items you are ordering, and where your order is being shipped to. Shipping costs vary depending on the method of shipping selected at check-out. You can determine the cost of shipping your order simply by adding the desired products to your cart. It is crucial that you provide us with your accurate and complete shipping address (physical address), and a valid contact phone number. Shipping methods include: Standard Airmail and Registered airmail, provided with regular postal service registered airmail with delivery confirmation. You will receive a reference number, using which you may be able to track your order depending on the postal service of the country of destination (currently possible to track in: Brazil, Denmark, Finland, Hong Kong, Ireland, Israel, Japan, New Zealand, Norway, South Korea, Spain, Sweden, Switzerland, Taiwan, UAE, USA). On average, please allow 10 (Europe) to 20 (South America) business days for delivery.

We also offer Express shipping courier service from all major providers. You will receive a tracking number, using which you will be able to track your order on respective courier website. On average, allow 2 (Europe, North America) to 5 (South America) business days for delivery.

Privacy & Security 

Ximpicube.com recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. When you register online with Ximpicube.com or use our online store, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy. Ximpicube.com does not sell, rent or disclose our client's names, addresses, e-mail addresses or other personal information to any non-affiliated entity. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting Ximpicube.com in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. Ximpicube.com uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. By accessing and using the Ximpicube.com site, you consent to our collection, use and disclosure of your information as described in this privacy policy. Ximpicube.com reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Returns & Replacements

If our customer desires to return an item we ask that we are first contacted for a Return Authorization and an opportunity to resolve any issues the customer may have. The returned merchandise must be sent back in its original packaging, and returned in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. If the item has been used or damaged or the original packaging has been damaged, there will be 15% restocking fee. Your only cost for returning the item(s) is the cost of shipping your product back to us. Ximpicube.com is not responsible for lost or damaged shipments. We do not accept any postage due return shipments. The customer is responsible for the costs to ship the product back to us.  We highly recommend using a shipping method that offers shipment tracking. For replacements we will exchange for an item of same or equal quality depending on the availability of the item for replacement.

 Ordering

Orders may be placed 24 hours a day 7 days a week, including holidays and will be processed on the next regular business day. Please feel free to choose the items you desire to purchase. After you have added items to your shopping cart you may proceed to check out any time by clicking on the My Cart link at the top of the page or on the left of the page. You will then be guided through the checkout process including the submission of payment for your order. If there is any delay or cancellation of your order, you will receive a notification.

Payment, Pricing & Promotions

Ximpicube.com accepts VISA, MasterCard, Discover, AMEX, and Paypal. By default all items are listed in US dollars unless otherwise indicated. Promotional pricing will be honored only for stock on hand and only through the final date of the promotional period. Pricing and promotions are subject to change at any time.

Viewing Orders

Please login to your account to view past and current orders.

Updating Account Information

If you choose to create an account on our web site, you will be able to update your account information (emails, shipping address, etc.) and check the status of your order from within our web site.  Keep your account information up-to-date in order to guarantee smooth transactions in future. If you need further assistance with this please feel free to contact us directly.

Ximpicube.com